How Emotional Intelligence Fortifies Capability in the Midst of a Crisis

They discuss the CISO’s role in managing risk AND reputation throughout the incident response process; and how empathy and the ability to build relationships come into play in the midst of a crisis.

How has the ability to build relationships, communicate outside your department, and do so with empathy changed the role of the CISO? Or rather, how do these skills bolster our capabilities when we’re managing a crisis?

Building a relationship with other teams in the organization

The sooner these relationships can be built, the better. Meeting top executives and other team leads during a crisis is less than ideal. Get to know the people that are closer to the consumer, the writers, the social media managers, the sooner this relationship is established the better the partnership is when you need to come together in a crisis. Building those relationships now build trust within the company as a whole.

Listen as Kirsten also talks about:

• Where you start as CISO at a new company
• Generating a safe environment before a problem arises
• Early career advice from someone who go their start outside of cybersecurity
• Empathy and care in the workplace

Olivia Rose

Ms. Davies is the newly appointed Global CISO for Unilever. As a hands-on, vibrant leader of enterprise risk, cybersecurity transformation, technology innovation, and cultural uplift, she brings multi-industry and multi-continent experience across five Global and Fortune 250 companies, representing over $250Bn in annual revenue and/or assets. With over 15 years’ experience, she is an accomplished and recognized thought leader in designing and leading holistic Digital Trust programs which balance enterprise risk reduction with business empowerment, revenue generation, and cost optimization.

Learn more on LinkedIn